F.A.Q
Account
Do I need to create an account before placing an order?
No. You can place orders using guest checkout. Creating an account is optional and can help you manage your order history and future purchases.
Ordering & Payment
Can I add or remove items from my cart?
Yes. You can update your cart before completing checkout. Once an order is submitted, changes may no longer be possible.
Can I modify or cancel my order?
If your order has not entered processing or shipment preparation, we may assist with modifications or cancellation within 24 hours. Contact our support team promptly with your order number.
Do you offer product customization?
Currently, products are sold as displayed on the product pages. Customization is not available.
Can I change the size, color, or shipping address after placing an order?
Changes may be possible if the order has not shipped. Contact customer support immediately after placing your order.
What payment methods do you accept?
We accept commonly used payment methods available during checkout, including major credit cards, eligible debit cards, PayPal, and other supported options.
How is my payment information protected?
Payments are processed securely through trusted third-party providers. Full credit or debit card details are not stored on our website.
Why is my refund amount different from the original item price?
If a discount, promotion, or coupon was applied, the refund reflects the actual amount paid.
Size & Fit
How do I choose the correct size?
Refer to the Size Guide on each product page. Measurements may be provided in inches and centimeters.
What does “Free Size” mean?
“Free Size” generally fits a range of body measurements. Check individual product details before ordering. Minor variations may occur due to manufacturing.
Shipping & Delivery
Where do you ship?
We currently ship within the United States only.
Which carriers do you use?
Carriers may include USPS, UPS, FedEx, or DHL, depending on destination, shipping method, and carrier availability.
How long does shipping take?
Order processing typically takes 1–3 business days. Estimated transit after dispatch is generally 6–12 business days, depending on carrier operations, weather, holidays, or other factors.
How can I track my order?
Once shipped, a confirmation email with tracking information will be sent. Tracking updates may take 24–48 hours to appear.
Do you ship to PO Boxes?
PO Box delivery may be available depending on carrier support and destination restrictions.
Returns & Exchanges
What is your return policy?
Eligible returns or exchanges may be requested within 30 days after delivery. Items should remain unused and in original condition whenever possible. Contact support before returning any items to receive return instructions. Unless the item is damaged, defective, or incorrect, return shipping costs may be the customer’s responsibility.
Customer Support
If you have questions regarding orders, shipping, returns, payments, or store policies, contact our support team:
- Email: service@zoyavax.com
- Phone: +1 213-294-6563
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
For urgent issues, we recommend contacting us via email for the fastest response.