Terms of service

Welcome to ZOYAVAX. Throughout this website, the terms “we”, “us”, and “our” refer to ZOYAVAX. By accessing our website or purchasing from our store, you agree to comply with these Terms of Service and our related policies, including our Privacy Policy, Shipping Policy, and Return & Refund Policy. If you do not agree, please discontinue use of our website and services.

1. Products & Availability

We make reasonable efforts to ensure that product descriptions, pricing, sizing information, images, and availability displayed on our website are accurate. Slight differences in color or appearance may occur due to device settings, monitor calibration, and lighting conditions. We reserve the right to modify, discontinue, or limit product quantities without prior notice.

2. Orders

By placing an order, you confirm that all billing, shipping, and payment information provided is accurate and complete. All orders are subject to acceptance, verification, and product availability. We reserve the right to cancel or refuse orders suspected of:

  • Fraudulent activity
  • Unauthorized transactions
  • Pricing or technical errors
  • Violations of applicable laws or store policies

If an order is canceled after payment, an appropriate refund will be issued to the original payment method.

3. Pricing & Payments

All prices are listed in United States Dollars (USD) unless otherwise stated. Applicable taxes, shipping fees, duties, or customs charges may be calculated during checkout. We reserve the right to update pricing, promotions, or product availability at any time without notice.

4. Shipping & Delivery

Estimated delivery times are for reference only and are not guaranteed. Delivery may vary due to carrier operations, weather, holidays, customs processing, transportation disruptions, and high order volumes. Once an order is with the shipping carrier, delivery is managed by the carrier.

5. Returns & Refunds

Our Return & Refund Policy explains the conditions for returns, exchanges, and refunds. Customers may request returns within the eligible period, subject to product condition and compliance with our policy.

6. Account Responsibility

You are responsible for maintaining the confidentiality of your account information and login credentials. We are not responsible for unauthorized access resulting from failure to protect account details.

7. Prohibited Uses

You agree not to use this website for unlawful, abusive, or fraudulent purposes, to distribute malicious software, to interfere with website security, or to submit false or misleading information. We may suspend or terminate access for violations.

8. Intellectual Property

All website content, including logos, graphics, text, design elements, product images, and trademarks, is the property of ZOYAVAX or its respective owners and protected by intellectual property laws. Unauthorized use is prohibited.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the content, products, services, or policies of these third-party websites.

10. Disclaimer of Warranties

Products and services are provided “as is” and “as available.” We do not guarantee uninterrupted access, error-free functionality, or that products will meet every individual expectation.

11. Limitation of Liability

To the maximum extent permitted by law, ZOYAVAX is not liable for indirect, incidental, consequential, or special damages arising from use of the website, products, or services.

12. Privacy

Your use of this website is governed by our Privacy Policy, which explains how personal information is collected, used, stored, and protected.

13. Changes to Terms

We reserve the right to update or modify these Terms at any time without notice. Continued use after updates constitutes acceptance of the revised Terms.

14. Contact Information

  • Email: service@zoyavax.com
  • Phone: +1 213-294-6563
  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)