Shipping policy
At Zoyavax, we place great importance on providing a clear, transparent, and reliable delivery experience for all customers. Below is our shipping information:
1. Delivery Area
We currently ship within the United States only. Orders outside the U.S. cannot be processed at this time.
2. Delivery Address
Please ensure all shipping details are accurate and complete to avoid delays or failed deliveries.
3. Order Processing Time
Orders are typically processed within 1–2 business days (Monday–Friday, excluding public holidays). Weekend or holiday orders will be processed the next business day.
4. Shipping Time
Estimated delivery within the U.S. is 5–8 business days after processing. Times may vary due to:
- Seasonal demand
- Carrier capacity and transportation conditions
- Weather disruptions
- Public holidays
- High order volumes
- Unexpected logistics delays
5. Estimated Total Delivery Time
Total time: 6–10 business days. Delivery estimates are not guaranteed and may be affected by factors outside our control.
6. Shipping Costs
Free standard shipping on all U.S. orders. No additional fees.
7. Order Tracking
After shipping, you'll receive a confirmation email with tracking info. Allow 1–2 business days for tracking updates.
8. Failed Delivery or Incorrect Address
If delivery fails due to an incorrect address, the package may be returned and we will assist with redelivery. Customers are responsible for accurate shipping info.
9. Delivery Confirmation
Shipments are considered delivered once the carrier marks them so. Contact us if you cannot locate your package.
10. Customer Support
- Email: service@zoyavax.com
- Phone: +1 213-294-6563
- Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
- For urgent shipping issues, email us for fastest assistance.
Company Information
- Store Name: Zoyavax
- Business Address: 1324 E Elm Street, New Albany, IN 47150, United States